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How to Report Anti-Social Behaviour in Newcastle upon Tyne

Anti-social behaviour (ASB) can have a serious impact on individuals, families and communities. It may include threatening behaviour, harassment, nuisance neighbours, persistent noise, drug-related activity, vandalism, graffiti, fly-tipping, abandoned vehicles, street drinking, hate-related incidents or behaviour that causes alarm, harassment or distress.

Bold black word ANTISOCIAL painted on a speckled white wall, stark and rebellious mood

If you are experiencing anti-social behaviour in Newcastle upon Tyne, it is important to report it to the right agency and to keep a clear record of what has happened.

If There Is an Immediate Risk

If someone is in immediate danger, a crime is happening now, or you need urgent police assistance, call:

999

For non-emergency police matters, call:

101

You can also report anti-social behaviour online through Northumbria Police.

Newcastle City Council

Newcastle City Council can deal with a range of anti-social behaviour and environmental issues, including:

  • Noise nuisance

  • Fly-tipping

  • Littering

  • Graffiti

  • Environmental crime

  • Abandoned vehicles

  • Public nuisance

  • Anti-social behaviour affecting residents and public spaces

You can contact Newcastle City Council by calling:

0191 278 7878

Reports can also be made online through the council’s website.

Council Housing Tenants

If the anti-social behaviour involves a Newcastle City Council tenant, reports should be made to the council’s Safe Living Team.

Safe Living TeamPhone: 0191 278 7878Email: safeliving@newcastle.gov.uk

The Safe Living Team investigates anti-social behaviour affecting council housing residents and can work with other agencies where appropriate.

Housing Associations and Social Landlords

If the person causing the problem is a housing association or registered social landlord tenant, you should report the issue directly to their landlord.

This may include organisations such as:

  • Your housing association

  • Registered social landlord

  • Supported housing provider

  • Managing agent

Social landlords have powers to investigate tenancy breaches and take action where anti-social behaviour is linked to their tenant or property.

Private Tenants and Homeowners

If you rent privately or own your home, you can still report anti-social behaviour to:

  • Newcastle City Council

  • Northumbria Police

  • Your landlord or managing agent, where relevant

If the issue involves noise, nuisance, waste, fly-tipping or environmental problems, Newcastle City Council is usually an appropriate reporting route.

Northumbria Police

Northumbria Police should be contacted where anti-social behaviour involves:

  • Threats

  • Harassment

  • Violence

  • Criminal damage

  • Drug-related activity

  • Dangerous behaviour

  • Hate crime

  • Criminal offences

  • Ongoing disorder

Call 101 for non-emergencies or 999 in an emergency.

Safe Newcastle

Safe Newcastle is the community safety partnership for Newcastle. It brings together agencies including the council, police and other partners to address crime, disorder and anti-social behaviour across the city.

Safe Newcastle supports coordinated action on local problem areas and neighbourhood concerns.

Hate Crime and Hate Incidents

If anti-social behaviour is motivated by hostility or prejudice based on disability, race, religion, sexual orientation, transgender identity or another protected characteristic, it may be a hate crime or hate incident.

You can report hate crime to:

  • Northumbria Police

  • Stop Hate UK

  • Newcastle City Council

  • Local hate crime reporting centres

Stop Hate UK provides independent and confidential hate crime reporting services in Newcastle.

Crimestoppers

If you want to provide information anonymously about serious, criminal or harmful anti-social behaviour, you can contact Crimestoppers.

Crimestoppers is not an emergency service and is not suitable if you are a victim needing direct help, but it can be useful where someone wants to pass on information anonymously.

Phone: 0800 555 111

Anti-Social Behaviour on the Tyne and Wear Metro

If you experience low-level anti-social behaviour while travelling on the Tyne and Wear Metro, Nexus operates a discreet “Report It” service.

This can be used to report nuisance behaviour or concerns while travelling, without directly confronting those involved.

In an emergency or where a crime is taking place, contact the police.

ASB Case Review

If you have reported anti-social behaviour several times and do not feel the response has been effective, you may be able to request an ASB Case Review.

In Northumberland, Tyne and Wear, the ASB Case Review process is coordinated by the Office of the Police and Crime Commissioner.

The usual threshold is at least three qualifying complaints about anti-social behaviour within the previous six months.

The ASB Case Review does not replace reporting incidents when they happen. It is a review process for cases where repeated reports have already been made.

What Evidence Should You Keep?

Good evidence can make a significant difference. Keep a clear record of:

  • Dates and times

  • What happened

  • Where it happened

  • Who was involved, if known

  • How it affected you or others

  • Police or council reference numbers

  • Photos or videos, where safe and lawful

  • Noise recordings, where appropriate

  • Witness details

  • Copies of emails, letters or messages

Do not put yourself at risk to gather evidence. Avoid confrontation and do not trespass, harass, secretly record private conversations, or use surveillance methods that may be unlawful.

How SIASS Can Help

This may include helping clients to:

  • Understand what evidence may be useful

  • Keep structured incident records

  • Document patterns of behaviour

  • Prepare evidence packs for landlords, councils, police or legal representatives

  • Ensure evidence is gathered lawfully, proportionately and appropriately

Final Advice

Report anti-social behaviour as early as possible and keep a record of every incident.

Use the most appropriate reporting route:

  • Emergency: 999

  • Police non-emergency: 101

  • Council/environmental ASB: Newcastle City Council

  • Council tenant ASB: Safe Living Team

  • Housing association tenant ASB: the relevant housing provider

  • Hate crime: Police or Stop Hate UK

  • Anonymous criminal information: Crimestoppers

  • Metro-related ASB: Nexus Report It service

  • Repeated unresolved reports: ASB Case Review

Clear reporting, good records and lawful evidence gathering can help agencies take more effective action.

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